JEMBEE PLAY Paid Video Refund Policy

This policy applies only to paid video access on JEMBEE PLAY.

Payment verification

Paid access is granted only after server-side confirmation from Cashfree for the exact order, amount and INR currency.

Refund review

Refund status is checked against the payment provider. Confirmed refunds may revoke paid playback access and create settlement-reversal ledger entries. A request or pending refund does not itself confirm a refund.

Support

Contact JEMBEE PLAY support with the registered account and payment order reference. Never send passwords, OTPs or full payment credentials.